Refund policy
Website Returns & Exchanges
From time to time, you may need to return an item to DÉCLIC. We are happy to accept returns and exchanges on any unworn item within 14 days of the purchase date. Gift cards are a non-refundable item.
Returns and exchanges will require a returns authorisation number prior to the items being returned. Contact us at e-store@declic.com.au prior to the items being returned.
DÉCLIC e-Store
158 Bell Street
Heidelberg Heights 3081
We have a 14day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@declic.com.au. Please note that returns will need to be sent to the following address: 158 Bell Street, Heidelberg Heights, Melbourne Victoria 3081
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@declic.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@declic.com.au.
Victoria
Australia
Customers will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can also exchange items purchased online to any of our DÉCLIC stores with your returns authorisation number AND a copy of your online invoice.
In the event that an item is faulty, DÉCLIC will assess the item to determine if you are entitled to an exchange, refund or repair. Please note that underwear and hosiery items or items that have been altered will only be able to be returned if they are faulty. Any refunds will be provided using your original payment method.